Clinical Data Review Assistant - Temp

3 hours, 15 minutes ago
Contract
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Communicate with domestic and international customers by phone and electronically to obtain or provide missing sample-processing information.
  • Track sample collection kits and respond to test-status questions.
  • Update internal databases and document case notes in the LIMS.
  • Assist CLS/MLS Data Reviewers with clinic and customer-support inquiries.
  • Coordinate report-release requests from Genetic Counselors and Customer Support.
  • Maintain shared spreadsheets and complete clerical and other assigned duties.
  • Handle protected health information (PHI) in paper and electronic systems while following privacy and security requirements.
  • Complete required HIPAA, compliance, and security training within 30 days and maintain current Natera training status.

Requirements

  • At least 2 years of customer service or clerical experience.
  • Two-year degree or equivalent preferred.
  • Experience using Gmail and Google Documents.
  • Experience with Microsoft Office and basic computer typing.
  • Problem analysis and problem-solving experience preferred.
  • Data collection and maintenance experience preferred.
  • Excellent spelling, grammar, attention to detail, and organizational skills.
  • Ability to adapt to change, work independently, and maintain professional customer communications.
  • Ability to use a computer keyboard, communicate by telephone, and read printed material.
  • Availability to work evenings or weekends when needed; ability to work in a private office or home-office space.

Benefits

  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free genetic testing for employees and immediate family members.
  • Fertility care benefits.
  • Pregnancy and baby-bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

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