Customer Success Manager, Mid-Market (Shopify)

2 hours ago
Full-time
Senior
Customer and Technical Support
Narvar

Narvar

Narvar is an intelligent post-purchase platform that builds loyalty through personalized experiences and smart actions, empowering brands to create lifelong customer relationships.

Media
251-1K
Founded 2012
$64M raised

Description

  • Own the health, success, renewal, and expansion of customer accounts from go-live through renewal.
  • Proactively engage clients at the right times to demonstrate value and identify growth and advocacy opportunities.
  • Use data insights to monitor client health, forecast churn risk, and mitigate retention issues.
  • Provide technical guidance and support on product features and functionalities.
  • Contribute to customer success team scalability through automation and process optimization.
  • Collaborate with product and engineering teams to synthesize customer feedback and inform product development.
  • Partner with sales counterparts to plan, forecast, and execute renewal and expansion opportunities.
  • Work with cross-functional teams to resolve technical or operational challenges promptly.

Requirements

  • Minimum of 5 years of experience as a Customer Success Manager with demanding mid-market accounts.
  • Deep understanding of Shopify features and experience working with Shopify retailers.
  • Understanding of Shopify integrations with ERPs and WMS platforms.
  • Deep understanding of retail, e-commerce, and logistics.
  • Ability to manage multiple accounts simultaneously with strong attention to detail.
  • Ability to influence product, success, support, and sales teams to drive results.
  • Strong project management and communication skills in a fast-paced environment.
  • Superb client-facing skills with enthusiasm, poise, and confidence.
  • Ability to articulate the value proposition of a technology platform to client needs.
  • BA/BS degree or equivalent experience.
  • Familiarity with data analytics and reporting tools such as Looker, Google Data Studio, and Tableau.

Benefits

  • Remote work flexibility (#LI-Remote).
  • Opportunity to work with well-known retail and direct-to-consumer brands.
  • Work on a mission-driven platform focused on customer loyalty and post-purchase experiences.
  • Inclusive, equal-opportunity workplace that values diversity.
  • Celebratory, collaborative culture that recognizes professional wins and personal milestones.

Interested in this position?

Apply directly on the company website

Apply Now

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