Nadia Care

Nadia Care provides comprehensive pregnancy and postpartum care through a combination of in-home services and virtual support, ensuring mothers receive the necessary assistance and guidance throughout their journey to healthier pregnancies and deliveries.

Health Care Providers & Services

Health Care

Founded 2021

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IT Support Specialist

29 minutes ago

United States

Full-time

Junior

Customer Support

Cybersecurity

Bash HIPAA macOS PowerShell

Apply Now

Nadia Care

Health Care Providers & Services

Founded 2021

View All Jobs

Description

Serve as the primary point of contact for Tier 1-2 technical support requests through the ticketing system.
Support end users across Windows and macOS environments, including hardware, operating system, application, and connectivity issues.
Triage, resolve, and escalate support tickets while meeting defined SLAs.
Document common issues, fixes, and internal how-to guides.
Own onboarding and offboarding, including training new hires, provisioning accounts, setting up devices, and removing access for departing employees.
Manage identity and access controls, including access reviews, role assignments, deprovisioning, and SSO support.
Administer Microsoft Intune and O365 for remote endpoints and enforce device security policies.
Support Microsoft Defender, device inventory, procurement, shipping, receiving, and hardware lifecycle tasks.
Manage Google Workspace users, groups, settings, and other core SaaS tools.
Create scripts and process improvements to automate repetitive IT and access-management work.
Support SOC 2 and HIPAA controls, assist with audit evidence, and work with the CISO on access-related requests and remediation.

Requirements

2-5+ years of IT support experience supporting a remote or distributed workforce in healthcare.
Experience handling PHI and working in HIPAA-regulated environments.
Hands-on experience with Microsoft Intune.
Experience supporting both Windows and macOS environments.
Experience with IAM/access management and end-to-end onboarding/offboarding processes.
Experience with ticketing systems and working within SLAs.
Strong written and verbal communication skills for explaining technical issues to non-technical staff.
Customer service experience with patience, empathy, and reassurance.
Solid understanding of endpoint security fundamentals, including encryption, patching, and MDM policies.
Scripting experience with PowerShell and Bash.
Willingness to ship, receive, and temporarily store company equipment at home as part of device logistics.
Ability to work independently and manage competing priorities in a remote environment.
Must be based in the United States, in the Eastern Time Zone, and within the contiguous US only.
Familiarity with least-privilege access principles (preferred).
SOC 2 familiarity (preferred).
Experience with Microsoft Defender and Azure AD (preferred).
Google Workspace administration experience (preferred).
Microsoft Endpoint Administrator certification (preferred).
Google Workspace Administrator certification (preferred).
CompTIA Security+ certification (preferred).
ITIL Foundation certification (preferred).

Benefits

Compensation of $60K-$70K, based on direct relevant experience.
Unlimited time off for full-time salaried employees after the 90-day introductory period.
Three weeks of paid time off for full-time hourly employees after the 90-day introductory period.
Annual paid holidays.
Medical insurance with hospital, surgical, and prescription drug coverage.
Dental insurance.
Vision insurance.
Stock option grant, life insurance, disability insurance, and a 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

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