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ServiceNow Engagement Manager @Advizex (Remote)

1 month ago
United States
Full-time
Mid Level
Project Manager
Project and Program Management
Agile
Apply Now
Myriad360

Myriad360

Myriad360 is a cyber security consultancy and integrator specializing in Security, Cloud, AI, and Data Center Modernization. They provide customized IT solutions using industry-leading hardware, software, and managed services to protect enterprises.

Internet Software & Services
51-250
Founded 2003
View All Jobs 22

Description

  • Lead client-facing ServiceNow implementations and own end-to-end engagement delivery.
  • Recommend and deliver solutions that meet customer functional requirements.
  • Prepare and facilitate workshops to gather needs and align stakeholders.
  • Define, document, and refine detailed business and technical requirements.
  • Design process solutions and configure the ServiceNow platform and applications.
  • Provide advisory, implementation, and post-go-live support services.
  • Apply ServiceNow best practices to drive solution quality and consistency.
  • Support pre-sales activities, including solutioning, scoping, proposal development, and proposal edits.
  • Train and educate clients on the solution and its value.
  • Build relationships with clients, partners, and internal account and technical teams to ensure coordinated delivery.

Requirements

  • 3–5 years of hands-on experience with the ServiceNow platform.
  • Experience leading or guiding ServiceNow implementations using Agile methodologies.
  • Strong experience with ITSM and ITOM.
  • Experience delivering ServiceNow integrations with external systems.
  • Foundational understanding of ServiceNow development concepts, including scripting and configuration vs. customization.
  • Proven ability to manage stakeholders and drive accountability through project completion.
  • Experience working within an Agile delivery model, including requirements gathering, development, and testing.
  • Engagement management experience, including planning, reporting, delivery, and project closure.
  • Prior experience working within IT Operations outside of ServiceNow-specific roles.
  • Solid business analysis skills and the ability to translate business needs into technical solutions.
  • Working knowledge of ITIL, ITSM, and SACM concepts and best practices.
  • ServiceNow Foundational Certifications such as CSA and/or CAD are required or strongly preferred.
  • ServiceNow Implementation Certifications (CIS) are preferred.
  • ServiceNow Sales Accreditations are preferred.
  • Ability to work effectively with both technical and non-technical stakeholders.
  • Candidates must be based in the United States and located in Indiana.
  • Up to 25% travel may be required across the Southeast region.

Benefits

  • Company-subsidized medical benefits.
  • Dental and vision coverage.
  • 17 PTO days.
  • Flexible work arrangements.
  • Retirement savings plans.
  • Paid long-term disability coverage.
  • Basic life insurance.
  • Base salary of $105,000–$115,000 in New York City, plus bonus and/or commission opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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