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Partnership Success Manager

1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Project and Program Management
Salesforce
Apply Now
Murmuration

Murmuration

Murmuration is a company dedicated to transforming political campaigns and advocacy efforts to improve public education in the United States. They provide sophisticated data and analytics, proprietary technology, strategic guidance, and programmatic su...

Diversified Consumer Services
11-50
View All Jobs 7

Description

  • Become an expert in Murmuration’s products, third-party tools, data, and analytic resources.
  • Manage a portfolio of campaign and Organizer service-level partners from onboarding through ongoing adoption.
  • Serve as the primary partner contact, resolving technical and non-technical issues and coordinating internal support.
  • Develop tailored onboarding, support, and engagement plans based on each partner’s goals and needs.
  • Lead recurring partner meetings and coordinate internal teams supporting each partner portfolio.
  • Facilitate partner training on Murmuration’s products and services.
  • Create and maintain online documentation, help resources, and best-practice materials.
  • Lead cross-functional work to ensure timely delivery of services to campaign partners.
  • Collect partner feedback on tool usage and translate it into evaluation and action.
  • Identify project-based opportunities to provide additional products and services to partners.

Requirements

  • Experience building and managing strong relationships with partner organizations.
  • Strong communication, interpersonal, facilitation, and collaboration skills with diverse stakeholders.
  • Excellent problem-solving, organization, project planning, and attention-to-detail skills.
  • Experience managing outputs across multiple teams, divisions, or workstreams.
  • Ability to break complex problems into manageable tasks.
  • Familiarity with data quality and data hygiene practices.
  • Experience with electoral or advocacy campaigns.
  • Interest in politics and/or community-focused policy work.
  • Experience with Salesforce or political data tools such as NGP VAN, NationBuilder, or PDI preferred.
  • Experience with diverse organizations, cross-functional project management, or data-driven organizations preferred.

Benefits

  • Starting salary of $99,576.
  • Health, dental, and vision insurance with 100% of premiums covered for employees and qualifying family members.
  • 5% employer retirement match.
  • Flexible unlimited PTO and generous paid parental leave.
  • Flexible remote work environment open to candidates anywhere in the United States.
  • Home office setup stipend, monthly remote-work expense reimbursement, and company laptop.
  • Yearly professional development fund and mental health and wellness benefits through Calm and BetterHelp.
  • Yearly in-person staff retreats and pre-tax commuter benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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