Account Manager

3 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Murj

Murj

Murj provides cloud-based software solutions that enhance the management and care of patients with implantable cardiac devices, offering efficient access to patient information and advanced automation for both remote and in-office workflows.

Internet Software & Services
11-50
Founded 2015
$13M raised

Description

  • Build relationships with administrative, physician, and device-clinic stakeholders.
  • Manage customer communications, strategic reviews, and executive business presentations.
  • Track account goals, platform performance, risks, and opportunities using data and analytics.
  • Partner with Customer Success on launches, re-launches, adoption, training, and retention.
  • Drive contract renewals, negotiate terms with Legal, and minimize churn.
  • Identify and pursue upsell and cross-sell opportunities within assigned accounts.
  • Coordinate clinical-service quotes with Clinical Leadership and explain service and onboarding details.
  • Document customer interactions and platform changes in Salesforce.
  • Collaborate with Sales, Clinical Services, Customer Success, and Legal teams to support account growth.
  • Maintain clear visibility into account health, renewal dates, engagement metrics, and revenue opportunities.

Requirements

  • Bachelor’s degree or equivalent experience required.
  • Clinical background in a cardiac device clinic.
  • Familiarity with remote cardiac monitoring workflows or device data management.
  • Experience managing complex, multi-stakeholder customer accounts.
  • Strong relationship-building, communication, presentation, and organizational skills.
  • Experience delivering executive-level business reviews and identifying expansion opportunities.
  • Experience with sales, contract negotiation, and renewal management.
  • Proficiency with Salesforce or similar CRM platforms, including reporting, dashboards, or analytics.
  • Ability to analyze customer data and recommend strategic actions.
  • Master’s degree preferred; Physician Assistant or Nurse Practitioner licensure with device-clinic experience is a plus.
  • Ability to work independently, take initiative, and adapt within a dynamic cross-functional environment.
  • Willingness to travel 31–50% for meetings, site visits, or events.

Benefits

  • Medical, dental, and vision insurance beginning on the first day.
  • Open vacation policy and more than 10 company holidays annually.
  • Competitive compensation with equity participation.
  • 401(k) eligibility after three months of service.
  • Opportunities for internal advancement, creativity, and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

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