Conversational Designer (Agentforce)

3 hours, 15 minutes ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Multiplica

Multiplica

Multiplica specializes in digital strategy and web analytics, helping organizations enhance their digital growth and product development through innovative solutions and expert talent.

Internet Software & Services
251-1K
Founded 2000

Description

  • Diseñar la personalidad, voz, tono y vocabulario de bots y agentes conversacionales.
  • Diseñar diálogos, arquitecturas de información y flujos conversacionales.
  • Reparar flujos de error y aplicar mejoras para incrementar el Task Completion Rate.
  • Definir scripts e integraciones con sistemas de negocio desde la perspectiva conversacional.
  • Traducir la personalidad, el tono y los intents a Topics e Instructions nativos de Agentforce.
  • Diseñar y documentar casos límite, manejo de ambigüedad, fallbacks y escalamiento a agentes humanos.
  • Aplicar técnicas y metodologías de mejora continua en las experiencias conversacionales.

Requirements

  • Experiencia en diseño de conversaciones o experiencias conversacionales para chatbots, IVR, voicebots o agentes LLM.
  • Experiencia en diseño de flujos y arquitectura de información conversacional.
  • Experiencia con Agentforce, especialmente Topics e Instructions, o plataformas como Dialogflow, Rasa o Bot Framework.
  • Conocimientos en diseño de guardrails y manejo de ambigüedad para agentes generativos.
  • Comprensión funcional de NLP e integración de sistemas a nivel de diseño, sin requerir desarrollo.
  • Certificación Salesforce Certified Agentforce Specialist o portafolio verificable equivalente (deseable).
  • Disponibilidad para trabajar de forma remota de lunes a viernes, de 9:00 a. m. a 6:00 p. m.

Benefits

  • Trabajo 100% remoto.
  • Aprendizaje continuo.
  • Participación en un proyecto novedoso y relevante.
  • Agradable clima laboral.

Interested in this position?

Apply directly on the company website

Apply Now

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