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ServiceNow Developer (Remediation & Testing)

3 days, 14 hours ago
India, Estonia, Egypt, Saudi Arabia, United Arab Emirates
Full-time
Mid Level
QA Engineer
Software Development
Agile JavaScript REST API Scrum
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Muller

Muller

Muller's Solutions is a fast-moving tech company that offers a diverse range of solutions, including SAP resourcing, tech recruitment, and outsourcing services. With a global talent pool and locations in Berlin, Dubai, Riyadh, and Cairo, we help client...

Internet Software & Services
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Description

  • Perform remediation on existing ServiceNow implementations by fixing defects, resolving technical issues, and optimizing configurations.
  • Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
  • Analyze and remediate issues caused by platform upgrades, migrations, or new implementations.
  • Design, execute, and support functional, integration, regression, and user acceptance testing.
  • Identify, troubleshoot, and resolve application defects and performance issues.
  • Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
  • Develop and maintain test plans, test cases, and test scripts.
  • Support ServiceNow upgrade testing and ensure compatibility with new releases.
  • Perform root cause analysis and implement corrective actions for recurring issues.
  • Prepare technical documentation and provide knowledge transfer to support teams.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4+ years of hands-on experience in ServiceNow development and administration.
  • Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
  • Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
  • Hands-on experience in functional, integration, regression, and UAT testing.
  • Experience with ServiceNow upgrades and release testing.
  • Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
  • Familiarity with Agile/Scrum methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • ServiceNow Certified System Administrator (CSA) preferred.
  • ServiceNow Certified Application Developer (CAD) preferred.
  • Experience with ITSM, ITOM, HRSD, or CSM modules preferred.
  • Experience with automated testing tools such as ATF within ServiceNow preferred.
  • Previous experience in large-scale ServiceNow implementation or transformation projects preferred.

Interested in this position?

Apply directly on the company website

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