Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Interpret style guides, glossaries, calibration feedback, and client corrections to define locale-specific quality expectations.
  • Run alignment roundtables and publish monthly quality reports covering performance, improvement priorities, updates, errors, and arbitration outcomes.
  • Coach reviewers through one-to-one feedback, shadowing sessions, and training based on alignment data.
  • Develop evidence-based style guide proposals from recurring error and justification patterns.
  • Collaborate with the client’s Language Manager on clarifications, escalations, arbitration, and expectation tracking.
  • Own the locale’s review service score, including RQE audits and alignment performance.
  • Maintain a consistent community understanding of quality across UI, marketing, informational, legal, product, and support content.
  • Ensure arbitration records are valid, accurate, and well-supported.

Requirements

  • 3–5+ years of experience in Localization Quality Assurance, Senior Language Lead, or Quality Governance roles.
  • Direct experience managing client Language Managers, arbitration or escalation processes, and conflict resolution.
  • Practical expertise with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
  • Ability to analyze style guide changes, implicit client expectations, and content-type-specific quality tolerances.
  • Experience facilitating coaching sessions, shadowing, alignment meetings, and monthly quality reporting.
  • Strong analytical skills for tracking error concentrations, severity drift, and alignment scores.
  • Native-level Ukrainian and professional-level English.
  • Experience with major technology localization programs and calibration or alignment tools preferred.
  • Ability to work remotely from one of the approved countries; background check required.

Benefits

  • Freelance contract with approximately 24 hours of work per month.
  • Long-term partnership with global teams on high-visibility products.
  • Steady project volume and comprehensive onboarding.
  • Ongoing training and access to established linguistic resources.
  • Dedicated device provided for project work.

Interested in this position?

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