Business Systems Manager

25 minutes ago
Full-time
Lead
Project and Program Management
Motor Coach Industries

Motor Coach Industries

Motor Coach Industries (MCI) is the largest manufacturer and marketer of intercity, over the road highway coaches in the U.S. and Canada. With popular models like the J4500, E4500, and Buy America compliant D Series, MCI serves leading tour, charter, s...

Automotive
1K-5K
Founded 1933

Description

  • Lead the BA team to modify and optimize processes and systems across Customer Care and Private Sales.
  • Ensure issues across Customer Care and Private Sales processes and systems are resolved in coordination with Service Support and IT.
  • Leverage existing systems to automate and simplify workflows wherever possible.
  • Lead Lean initiatives to improve departmental and organizational efficiency.
  • Participate in or lead projects to implement new or enhanced systems and processes.
  • Recommend and implement new systems as business needs evolve.
  • Drive improvements in training, issue resolution, and project execution for the operations team.

Requirements

  • Experience leading a business analysis team or similar operations-focused team.
  • Experience modifying and optimizing processes and systems across customer care or sales operations.
  • Ability to work with Service Support and IT to resolve system and process issues.
  • Experience leveraging existing systems to improve automation and simplify processes.
  • Experience leading Lean or continuous improvement initiatives.
  • Experience participating in or leading system or process implementation projects.
  • Ability to recommend and implement new systems based on evolving business needs.

Benefits

  • Health Care Plan including Medical, Dental, and Vision coverage.
  • Retirement Plan including 401(k) and IRA options.
  • Paid Time Off including vacation, sick leave, and public holidays.
  • Training and development opportunities.
  • Work from home option.
  • Pension plan.

Interested in this position?

Apply directly on the company website

Apply Now

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