Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Lead discovery sessions with customers and stakeholders to identify, analyze, and document functional and non-functional requirements.
  • Understand customer business context, workflows, pain points, and objectives to align UX solutions to their needs.
  • Create and maintain business requirements, user stories, acceptance criteria, and process flow documentation.
  • Translate validated requirements into storyboards, wireframes, user flows, and high-fidelity prototypes in Figma.
  • Design intuitive, user-centered interfaces that support accurate developer implementation on the first iteration.
  • Create and maintain a reusable component library and design system aligned with brand guidelines.
  • Conduct usability reviews and incorporate feedback from stakeholders and end users.
  • Work with product managers, developers, support teams, and other stakeholders to move projects forward.
  • Present design proposals to customers and stakeholders and explain the rationale and expected outcomes.
  • Support project discovery, scope definition, effort allocation, and ongoing UX advisory throughout the project lifecycle.

Requirements

  • 3+ years of experience in UX Design, UX Research, or a combined Business Analysis/UX role.
  • Advanced proficiency in Figma, including prototyping, components, auto-layout, and design systems.
  • Experience eliciting and documenting business requirements and translating them into design artifacts.
  • Experience with user research, usability testing, and heuristic evaluations.
  • Ability to transform data and analytics into UX improvements.
  • Excellent English communication skills at B1+ level.
  • Strong understanding of Agile, Scrum, and Kanban methodologies.
  • Experience in B2B SaaS, IT management, or enterprise software preferred.
  • Basic knowledge of HTML, CSS, and JavaScript for developer handoffs preferred.
  • Portfolio demonstrating end-to-end UX projects preferred.
  • Experience with analytics tools such as Hotjar, Google Analytics, or Mixpanel preferred.

Interested in this position?

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