Strategic Accounts Customer Success Manager (CSM IC)

2 weeks ago
Full-time
Senior
Customer and Technical Support
Motive

Motive

Motive (ex KeepTruckin) provides AI dashcams, ELD compliance, GPS tracking, and fleet management solutions to over 120,000 businesses in the physical economy, enhancing safety, productivity, and profitability.

Road & Rail
1K-5K
Founded 2011
$567M raised

Description

  • Guide strategic customers through implementation, adoption, training, and best-practice development.
  • Build and maintain relationships across customer organizations, including executive-level stakeholders.
  • Partner with customers and product managers on product enhancement requests.
  • Serve as the subject matter expert for product features within strategic accounts.
  • Drive customer satisfaction, retention, and renewal outcomes across your book of business.
  • Identify and pursue upsell and expansion opportunities to grow net revenue retention.
  • Uncover customer pain points, gather usage intelligence, and recommend solutions that increase value.
  • Collaborate with internal teams such as AEs, Onboarding, Professional Services, and Sales Engineers to align support.
  • Lead escalations and work cross-functionally to resolve issues quickly.
  • Conduct business reviews, joint success planning, and other value-realization activities.

Requirements

  • 5+ years of experience in Enterprise Customer Success, Sales, or Account Management with a proven track record.
  • Experience delivering scalable solutions in a high-growth environment.
  • Ability to learn new software programs and products quickly and apply them effectively.
  • Ability to thrive in high-growth, high-ambiguity environments and prioritize impact-based work.
  • Strong account management and project management skills with exceptional attention to detail.
  • Demonstrated problem-solving ability and comfort handling ambiguity with creative solutions.
  • Ability to work with a specialized book of business averaging 5-8 clients or approximately $5-8MM in ARR.
  • Ability to communicate with and influence multiple management levels, including C-suite stakeholders.
  • Ability to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
  • Experience in enterprise customer success, sales, or account management is required; experience with strategic accounts is preferred.

Benefits

  • On-target earnings of $98,000-$165,000 USD in the United States (base pay + commissions).
  • Restricted stock units may be included in total compensation for certain roles.
  • Health, pharmacy, optical, and dental coverage.
  • Paid time off and sick time off.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • 401(k) contribution.
  • Potential in-person interviews or new-hire training at global offices.

Interested in this position?

Apply directly on the company website

Apply Now

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