Senior Collections Analyst

1 hour, 29 minutes ago
Full-time
Senior
Operations
Motive

Motive

Motive (ex KeepTruckin) provides AI dashcams, ELD compliance, GPS tracking, and fleet management solutions to over 120,000 businesses in the physical economy, enhancing safety, productivity, and profitability.

Road & Rail
1K-5K
Founded 2011
$567M raised

Description

  • Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers.
  • Create customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths.
  • Secure, document, monitor, and escalate promises to pay and missed commitments.
  • Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve payment-blocking issues.
  • Maintain accurate account records, dispute details, payment commitments, invoice status, and collection forecasts.
  • Provide leadership with cash, aging, risk, and at-risk-account updates, including forecast changes and variances.
  • Identify and escalate credit, delinquency, and bad-debt risks; support reserve, write-off, and close discussions.
  • Lead reviews of high-risk and strategically important accounts and coordinate actions across teams.
  • Identify process, policy, reporting, and system improvements, including automation and scalable fixes.
  • Coordinate account handoffs, coverage, and escalation criteria with the global collections team.

Requirements

  • 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
  • Experience designing and scaling collections processes, automation, dunning strategies, and high-volume recovery models.
  • Experience using automation and AI to improve workflows, prioritization, and collections outcomes.
  • Experience managing portfolio health, invoice status, collections forecasting, and timely cash application.
  • Experience with international collections, including Canada and the UK/EU.
  • Strong analytical skills, business judgment, and data-driven decision-making ability.
  • Ability to collaborate across Revenue Accounting, Billing, Order Management, and customer-facing teams.
  • Demonstrated success managing Enterprise and Strategic collections in relationship-sensitive environments.
  • Deep experience with Zuora Billing strongly preferred; other billing or ERP platforms are a plus.
  • Bachelor’s degree in Finance, Accounting, Business, or a related field.

Benefits

  • U.S. compensation range of $88,000–$121,000.
  • Potential eligibility for restricted stock units.
  • Health, pharmacy, optical, and dental benefits.
  • Paid time off and sick time off.
  • Short- and long-term disability coverage and life insurance.
  • 401(k) contribution, subject to eligibility requirements.

Interested in this position?

Apply directly on the company website

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