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Outreach Specialist

4 hours, 1 minute ago
United States
Full-time
Mid Level
Business Development
Customer and Technical Support
HIPAA
Apply Now
MotionMSK

MotionMSK

MotionMSK provides comprehensive musculoskeletal care through a team of specialists, including orthopedic surgeons and physical therapists, to effectively treat a variety of conditions affecting the neck, back, ankles, and feet.

Health Care Providers & Services
1-10
View All Jobs 3

Description

  • Conduct high-volume outbound phone outreach to targeted patients based on predetermined lists and attempt schedules.
  • Manage multiple outreach attempts per patient while meeting defined service-level timelines.
  • Engage patients professionally by phone for most of the workday while balancing empathy, warmth, and performance expectations.
  • Introduce Motion MSK to patients who may have no prior knowledge of the company and explain the care option clearly.
  • Build trust through active listening, validation, and personalized education during patient conversations.
  • Tailor outreach messaging to patient needs and ethically convert engaged patients into care.
  • Maintain clear, detailed documentation in internal systems that is actionable for providers.
  • Track patient outreach status, next steps, and scheduling information accurately.
  • Schedule first appointments for engaged patients within defined timelines.
  • Follow outreach and scheduling workflows to ensure timely follow-through and adherence to SLAs.

Requirements

  • Spanish fluency is required, with the ability to communicate effectively with diverse patient populations.
  • 3+ years of professional experience, preferably in healthcare, patient services, care coordination, or similar patient-facing environments.
  • Experience working in high-volume call environments, ideally with outbound outreach responsibilities.
  • Comfort spending the majority of the workday on the phone while meeting structured outreach and performance expectations.
  • Strong communication and consultative conversation skills, including the ability to guide discussions and redirect when needed.
  • Ability to follow structured workflows or scripts while exercising sound judgment and adapting in real time.
  • Experience engaging diverse populations and navigating hesitant or challenging conversations with professionalism and empathy.
  • Highly self-directed with the ability to work independently, manage time effectively, and stay accountable in a remote environment.
  • Ability to work East Coast hours.
  • Private, secure remote workspace that protects PHI and supports HIPAA-compliant patient interactions.
  • Bachelor’s degree in a related field (preferred).
  • Working knowledge of musculoskeletal care, physical therapy, kinesiology, exercise science, or related fields (preferred).
  • Experience in startup or high-growth environments with comfort navigating evolving processes (preferred).
  • Flexible, team-oriented mindset with willingness to step beyond strict role boundaries (preferred).

Benefits

  • Pay starts at $17 and goes up to $24 per hour, depending on experience, skills, location, and internal equity.
  • Dental and vision plans are 100% company-paid.
  • Medical plans are up to 90% company-paid.
  • Includes 24/7 virtual care, family building assistance, HSA plans with up to a $1,000 company gift, and FSAs.
  • Retirement plan matching includes a 100% company match on up to 4% of salary.
  • Starts with 16 days of PTO, plus an additional week at the 3-year anniversary.
  • Includes 12 company holidays and 1 floating holiday each year.
  • Offers paid parental, bereavement, and jury duty leave.
  • Provides free 24/7 access to mental health resources.
  • Company-paid life insurance and AD&D are included, with voluntary short- and long-term disability options.

Interested in this position?

Apply directly on the company website

Apply Now

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