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Case Consultant

3 weeks, 5 days ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Morgan & Morgan

Morgan & Morgan

Morgan & Morgan is America's largest personal injury law firm, providing legal representation for individuals and families injured by negligence. With over $15 billion recovered for clients, they are dedicated to fighting for the people.

Specialized Consumer Services
1K-5K
Founded 1988
View All Jobs 25

Description

  • Serve as the first point of contact for prospective clients and conduct consultations to assess their needs.
  • Gather and accurately document information related to potential cases.
  • Schedule follow-up appointments and coordinate callbacks with prospective clients.
  • Distribute and collect signed retainer agreements via email and text.
  • Manage a mix of inbound and outbound calls with professionalism and care.
  • Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.

Requirements

  • High school diploma or GED required; college experience preferred.
  • Strong critical thinking and comprehension skills with the ability to assess situations quickly and accurately.
  • Excellent written and verbal communication skills.
  • Ability to type at least 35 WPM while navigating multiple software applications simultaneously.
  • Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities.
  • A collaborative team player who can also work independently and stay self-motivated.
  • Consistently reliable, dependable, and accountable.
  • Open availability to work shifts within 8:00 AM to 9:00 PM, including weekends.

Benefits

  • $18.00 per hour.
  • $250 sign-on bonus awarded after 90 days of employment.
  • Medical and dental insurance for full-time employees.
  • 401(k) plan.
  • Paid time off.
  • Paid holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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