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Service Parts Advisor

1 hour, 4 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Lucid Motors

Lucid Motors

Lucid Motors is a pioneering electric vehicle manufacturer that offers luxury and performance-driven cars, including the award-winning Lucid Air and the upcoming Lucid Gravity SUV. With a focus on innovation, sustainability, and design, Lucid is redefi...

Automotive
1K-5K
Founded 2007
View All Jobs 48

Description

  • Manage parts inventory to anticipate business needs and optimize service center operations.
  • Maintain accurate parts inventory control, including perpetual and annual inventories.
  • Order inventory and special-order parts needed for repairs.
  • Receive parts orders and stock them in designated storage areas or assigned bins.
  • Coordinate parts transfers between Lucid Service locations as needed.
  • Prepare parts estimates for customers, insurance companies, and internal fleet vehicles.
  • Track part revision changes and update local inventory accordingly.
  • Maintain a high First Time Fill Rate (FTFR) for the Parts Department to ensure timely and accurate service.
  • Organize and oversee parts warranty returns in both the system and physically.
  • Promote accessory sales according to Lucid guidelines.

Requirements

  • 2–5 years of experience as a Service Parts Advisor (back counter).
  • Strong track record of dispatching parts to technicians efficiently in a shop environment.
  • Proficiency in parts catalog search for specific repair needs.
  • Willingness to obtain forklift certification.
  • Ability to work independently and make timely decisions in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Excellent communication and customer service skills.
  • Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
  • Ability to lift 50 lbs.
  • Ability to stand, walk, and bend for extended periods of time.
  • Full-time availability, including weekends or extended hours during busy periods.
  • Willingness to complete Lucid-provided CPR training after hire.
  • Valid driver’s license with no suspensions within the past year; drivers under 21 must have held a license for at least 3 years and complete Lucid training upon hire.
  • AA/BS in Automotive Technology or Business Management, or equivalent work experience (preferred).
  • Knowledge of HV systems, LV systems, and EV powertrains (preferred).
  • Experience in startup or other fast-paced environments (preferred).
  • Previous OEM Parts training (preferred).

Benefits

  • Base pay range of $30–$41 per hour.
  • Medical, dental, and vision insurance.
  • Life and disability coverage.
  • Paid time off and paid holidays.
  • 401(k) retirement plan.
  • Eligible equity program.
  • Discretionary annual cash incentive program.

Interested in this position?

Apply directly on the company website

Apply Now

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