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Fraud Analyst, Fraud Investigations

1 month ago
Mexico, India
Full-time
Junior
Operations Analyst
Operations
Blockchain Machine Learning Python SQL
Apply Now
MoonPay

MoonPay

MoonPay is a specialist provider and operator of multiple, alternative digital payment technologies and infrastructure. They offer a total solution for payment requirements, including card issuing, program management, and pay2card services. MoonPay is ...

Diversified Financial Services
251-1K
Founded 2018
$1050M raised
View All Jobs 10

Description

  • Act as incident commander during live fraud attacks and coordinate containment and response across teams.
  • Lead complex fraud investigations from initial alert through root cause analysis and remediation.
  • Assess fraud case severity and escalate high-risk cases to the Manager or Compliance when needed.
  • Execute rapid containment actions such as blocks, freezes, and restrictions to reduce fraud exposure.
  • Review, build, implement, and tune fraud detection rules to improve accuracy and reduce false declines.
  • Backtest rule logic against historical data and monitor rule performance in production.
  • Run quality assurance reviews on BPO fraud analyst casework and provide coaching and feedback.
  • Build and QA AI-powered agents and automation workflows to improve fraud detection and investigation efficiency.
  • Collaborate with Product, Engineering, Data, ML, and Compliance teams on fraud mitigation strategies and tooling.
  • Maintain accurate documentation and reporting for internal reviews and external audit requirements.

Requirements

  • 3+ years of experience in fraud detection, prevention, and investigation, preferably in financial services, payments, or e-commerce.
  • Demonstrated experience leading complex fraud investigations through root cause analysis and remediation.
  • Hands-on experience building, implementing, tuning, and backtesting fraud detection rules.
  • Strong understanding of fraud typologies, attack vectors, and emerging trends in crypto and digital payments.
  • Experience with data analysis tools such as SQL, Excel, or BI tools.
  • Excellent critical thinking and risk assessment skills under pressure.
  • Strong attention to detail and the ability to work accurately in a high-volume, fast-paced environment.
  • Clear professional communication skills for writing case notes, escalations, and cross-functional updates.
  • Proactive, ownership-driven mindset with the ability to identify problems and drive solutions to completion.
  • Preferred experience in cryptocurrency or blockchain, SQL or Python coding, AI/ML-powered fraud systems, blockchain analytics tools such as Chainalysis, TRM Labs, or Elliptic, QA oversight of BPO teams, and chargeback or card scheme fraud programmes.

Benefits

  • Competitive salary package.
  • Equity package for all employees.
  • Pay-for-performance equity bonus.
  • Moonshot award with a $250,000 equity grant for exceptional impact winners.
  • Unlimited holidays.
  • Hybrid working schedule with the option to work fully remotely.
  • Private healthcare benefits.
  • Enhanced parental leave.
  • Annual training budget.
  • Home office setup allowance and remote working allowance for fully remote employees.
  • Monthly product budget and zero-fee crypto transactions.
  • Employee referral programme with a 10K USDC reward.
  • Regular remote company offsites and in-person sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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