Analyst, Trust & Safety Ops

1 day, 7 hours ago
Full-time
Junior
Cybersecurity
MoonPay

MoonPay

MoonPay is a specialist provider and operator of multiple, alternative digital payment technologies and infrastructure. They offer a total solution for payment requirements, including card issuing, program management, and pay2card services. MoonPay is ...

Diversified Financial Services
251-1K
Founded 2018
$1050M raised

Description

  • Perform manual reviews of customer accounts and transactions to assess fraud risk using multiple data points.
  • Investigate and respond to fraud-related activity, including account takeovers, scams, and payment fraud, in real time.
  • Handle disputes end-to-end, including investigation, evidence preparation, and representment under Visa, Mastercard, PayPal, and Venmo rules.
  • Make risk-based decisions across fraud and disputes workflows, balancing fraud prevention, customer experience, and financial impact.
  • Identify and escalate fraud and chargeback patterns to support rule improvements and prevention strategies.
  • Collaborate with CX, Compliance, Payments, and external partners such as acquirers and payment providers.
  • Support the development of operational processes, playbooks, and quality standards across both workflows.
  • Maintain strong performance against quality, productivity, and SLA targets.

Requirements

  • 2+ years of experience in fraud operations, manual reviews, and chargebacks/disputes in fintech, payments, or high-risk environments.
  • Ability to operate across both fraud investigations and disputes workflows, or strong experience in one with exposure to the other.
  • Understanding of the chargeback lifecycle, Visa and Mastercard reason codes, and dispute handling principles.
  • Strong knowledge of fraud risk signals, transaction analysis, and decision-making frameworks.
  • Ability to make consistent, high-quality decisions in fast-paced environments.
  • Strong attention to detail and an analytical mindset.
  • Clear communication and collaboration skills.
  • Hands-on experience with crypto products such as buying, wallets, or exchanges.
  • Nice to have: experience handling both fraud operations and disputes within the same role or team.
  • Nice to have: exposure to acquiring-side chargeback management, high-risk merchant environments, fraud tooling, rule tuning, or decision engines.

Benefits

  • Competitive salary package.
  • Equity package with employee ownership at MoonPay.
  • Pay-for-performance equity bonus.
  • Moonshot award with a $250,000 equity grant for exceptional impact.
  • Unlimited holidays.
  • Flexible remote or hybrid working schedule.
  • Private healthcare benefits.
  • Enhanced parental leave.
  • Annual training budget.
  • Home office setup allowance.
  • Remote working allowance for utilities.
  • Monthly product budget and zero-fee crypto transactions.
  • Employee referral programme with a 10K USDC referral reward.
  • Regular remote company offsites.

Interested in this position?

Apply directly on the company website

Apply Now

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