Senior Workforce Management Analyst, Fixed Term Contract

45 minutes ago
Contract
Senior
Data Science and Analytics
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Prepare clear executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership.
  • Analyse large datasets to identify patterns and trends, and communicate insights to stakeholders.
  • Create and review shift offerings to support business growth and improve flexible working ratings.
  • Assess the operational impact of supply and demand changes across required domains.
  • Work with forecasting, People, Operations, and WFM data teams to improve schedule quality, shift offerings, and reduce errors.
  • Ensure holiday utilisation stays within budget and expected quarterly levels, while accounting for seasonality.
  • Investigate schedule issues to reduce manual amendments and increase schedule automation by domain.
  • Manage mappings, service goals, and backend configuration in Verint.
  • Collaborate with People, Hiring, L&D, Operations, and Forecasting teams to improve schedule accuracy.

Requirements

  • Demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment such as technology, customer support, or operations.
  • Expertise in WFM software and tools, with Verint experience preferred.
  • Strong proficiency in Google Sheets, including advanced formulas, pivot tables, and data analysis.
  • Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
  • Excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.
  • Familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modelling, and strategic capacity planning is a bonus.
  • Ability to work autonomously, manage multiple priorities, and thrive in a dynamic environment.
  • Availability to work on a 9-month fixed-term contract.

Benefits

  • Salary of £40,400 to £51,050 plus benefits.
  • Flexible working hours.
  • £1,000 annual learning budget for books, training courses, and conferences.
  • Home working setup support, including a MacBook for all employees.
  • Extra support for fully remote workers to set up their home workspace.
  • A full benefits package with additional perks available.
  • Flexible and supportive application process, with stages designed to accommodate candidates' schedules.

Interested in this position?

Apply directly on the company website

Apply Now

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