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Operations Associate

43 minutes ago
Nigeria
Junior
Operations Specialist
Operations
Confluence JIRA
Apply Now
Moniepoint

Moniepoint

Moniepoint offers a comprehensive payments, banking, and operations platform designed to support the growth of businesses and enhance financial accessibility for customers in emerging markets.

Diversified Financial Services
1K-5K
Founded 2015
View All Jobs 55

Description

  • Oversee daily transaction settlement to ensure accurate and timely processing.
  • Monitor settlement reports and escalate discrepancies to the relevant teams for resolution.
  • Work with banks and financial partners to support smooth fund movement.
  • Generate, review, and distribute operational reports, including transaction summaries, settlement reports, and dispute status reports.
  • Analyze operational data to identify trends, inefficiencies, and risks, and recommend improvements.
  • Investigate and resolve transaction disputes with customer support, banks, and payment processors.
  • Track dispute cases to ensure resolution within agreed SLAs and regulatory guidelines.
  • Monitor transactions for suspicious activity and support fraud investigations.
  • Assist with reconciliation across multiple payment channels and resolve variances between system records, settlement reports, and bank statements.
  • Continuously assess workflows, update SOPs, and ensure compliance with company policies, regulatory requirements, and industry best practices.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
  • Minimum of 2 years of experience in operations, preferably in fintech or financial services.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and data analytics tools.
  • Excellent communication and collaboration skills.
  • High attention to detail and ability to work under pressure.
  • Familiarity with settlement, dispute resolution, and reconciliation processes in fintech or banking.
  • Experience in digital payments, banking operations, or financial technology.
  • Knowledge of fraud detection and prevention techniques.
  • Understanding of regulatory compliance in the financial sector.
  • Experience with process improvement methodologies such as Lean or Six Sigma.
  • Experience with Jira, Confluence, and Microsoft Office.

Interested in this position?

Apply directly on the company website

Apply Now

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