Executive, Customer Service (4-months contract)

3 weeks, 1 day ago
Contract
Junior
Customer and Technical Support
MoneyHero Group (Nasdaq: MNY)

MoneyHero Group (Nasdaq: MNY)

MoneyHero Group, listed on NASDAQ under the ticker MNY, is a leading personal finance aggregation and comparison group based in Singapore. Founded in 2014, the company operates across Greater Southeast Asia, including Singapore, Hong Kong, Taiwan, the Philippines, and Malaysia. MoneyHero Group specializes in tech- and AI-powered digital solutions for banking, insurance, and investment products, connecting consumers with financial product providers. The company offers a range of services, including a personal finance aggregation platform that allows users to compare credit cards, loans, mortgages, and insurance policies. It also provides digital insurance brokerage services, personalized recommendations, and targeted advertising solutions for financial product providers. With a network of approximately 270 commercial partners, MoneyHero Group serves both consumers and businesses, aiming to simplify financial decision-making and enhance brand visibility in the financial sector.

information technology & services
201-500
Founded 2014

Description

  • Respond promptly and accurately to customer inquiries through email, chat, and phone.
  • Resolve customer issues and complaints to deliver a positive customer experience.
  • Explain MoneyHero’s products and services clearly and concisely.
  • Escalate complex inquiries and complaints to the appropriate team or supervisor.
  • Maintain accurate records of customer interactions and inquiries.
  • Follow customer service policies and procedures.
  • Help improve customer service processes.
  • Collaborate with colleagues to achieve department goals.

Requirements

  • Based in Malaysia and able to work without visa sponsorship.
  • Fluency in written and spoken Hong Kong Cantonese is mandatory.
  • Good written and verbal English communication skills.
  • At least 1 year of customer service experience handling email and chat inquiries.
  • Proficiency with customer service software and tools.
  • Strong problem-solving and critical-thinking skills.
  • Ability to multitask and prioritize effectively.
  • Excellent attention to detail and accuracy.
  • Positive, professional attitude with the ability to work independently and in a team.

Benefits

  • Fully remote work arrangement.
  • Opportunity to work with a fintech company serving customers across four markets.
  • Career growth opportunities within a growing financial technology company.
  • Inclusive and diverse working environment.
  • Opportunity to contribute to products that help consumers make better financial decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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