Intake Client Specialist

11 hours, 43 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mom's Meals

Mom's Meals

Mom's Meals NourishCare delivers high-quality, fresh-made meals tailored for seniors and patients, partnering with health programs to support those managing chronic conditions and disabilities.

Family Services
251-1K
Founded 1996

Description

  • Review medical service authorizations and paperwork to create, update, and close client accounts.
  • Correspond with agency case managers by email, state portal messaging, and phone to resolve action items and obtain missing information.
  • Troubleshoot and resolve client account issues.
  • Coordinate intake activities with Logistics, Customer Care, Billing, Compliance, and other internal teams.
  • Respond to intake-related inquiries from other departments.
  • Manage document queues within service-level agreements while maintaining accuracy and productivity standards.

Requirements

  • High school diploma or equivalent required; some college experience preferred.
  • Previous data entry experience and basic Microsoft Office skills.
  • Strong analytical, problem-solving, communication, and interpersonal skills.
  • High attention to detail and accuracy, with the ability to meet production and quality standards.
  • Ability to navigate multiple computer systems, applications, and search tools.
  • Ability to prioritize work, meet deadlines, and adapt in a fast-paced environment.
  • Ability to work independently and collaboratively while following company policies and values.
  • Medical billing terminology knowledge preferred.
  • Must reside in Iowa and be available for Monday-Friday, 8:00 a.m.-5:00 p.m. work, with potential overtime.
  • Must have wired home internet through cable or fiber Ethernet; satellite, 4G/5G, and DSL are not accepted.
  • Must have a quiet, distraction-free workspace and attend onsite orientation on the first day.
  • Able to perform repetitive hand, wrist, and finger motions and prolonged seated work.

Benefits

  • $17.00 per hour starting wage with weekly paychecks.
  • PTO and full benefits package available after 30 days of employment.
  • 401(k) plan.
  • Referral bonuses available starting on day one.
  • Fully remote work arrangement for employees located in Iowa.

Interested in this position?

Apply directly on the company website

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