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Care Navigation Program Manager

1 week, 4 days ago
United States
Full-time
Senior
Customer Support
Project and Program Management
Apply Now
Mom's Meals

Mom's Meals

Mom's Meals NourishCare delivers high-quality, fresh-made meals tailored for seniors and patients, partnering with health programs to support those managing chronic conditions and disabilities.

Family Services
251-1K
Founded 1996
View All Jobs 10

Description

  • Provide telephonic care navigation, including screening, navigation, and care management support for individuals served through the New York Social Care Network and related programs.
  • Complete care navigation activities in SCN technology platforms, including Unite Us and other designated systems.
  • Document all care navigation activities accurately and in a timely manner in the client record.
  • Create and maintain evidence-based clinical SOPs and workflows that meet standard of care.
  • Allocate care navigation resources based on client needs and acuity or tier level.
  • Implement and manage time-based billing workflows and documentation processes.
  • Collaborate with interdisciplinary partners across Nutritional Counseling, Intake, Health Care Partners, Implementation, and Billing teams.
  • Supervise and provide oversight to a team of frontline, non-licensed care navigators.
  • Assign, monitor, and manage daily and weekly work activities for team members.
  • Ensure care navigation services meet professional standards, organizational policies, and industry best practices.
  • Support staff development and maintain professional expertise through continuing education, publications, networking, and professional organizations.

Requirements

  • Master's degree in Social Work.
  • Active, unrestricted licensure as an LCSW, LISW, LMHC, or equivalent independent clinical social work license in the applicable state of residence.
  • Minimum of 2 years of experience in care management, care coordination, managed care, or a related healthcare setting.
  • Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, or transition from incarceration or institutional settings.
  • Experience building processes, workflows, or programs.
  • Prior supervisory or team leadership experience, particularly leading through change or ambiguity.
  • Ability to capture and analyze data.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Proficiency with Microsoft Excel and other standard office technology platforms.
  • Exceptional attention to detail and ability to prioritize competing tasks and projects effectively.
  • Ability to work independently with minimal supervision while exercising sound professional judgment.
  • Experience or training in Trauma-Informed Care, Motivational Interviewing, and/or Crisis De-escalation techniques (preferred).
  • Previous experience providing telephonic screenings, care navigation, and care management services (preferred).
  • Ability to routinely use standard office equipment and technology, including laptop computers and smartphones.

Benefits

  • Salary range of $79,386 to $100,000 plus a 10% bonus.
  • PTO, holiday pay, and a holiday of choice.
  • 401(k) match.
  • Health, dental, and vision insurance.
  • Life insurance and short-term disability coverage.
  • Maternity and paternity leave.
  • Health savings account (HSA).
  • Flexible spending accounts (FSA) for health and dependent care.

Interested in this position?

Apply directly on the company website

Apply Now

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