Vice President, Cloud Operations

3 months ago
Full-time
Executive
DevOps and Infrastructure
Model N

Model N

Model N provides cloud-based revenue management software solutions specifically designed for the high technology and life sciences industries, enabling businesses to optimize their revenue processes and enhance their financial performance.

Professional Services
251-1K
Founded 1999

Description

  • Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery.
  • Lead global Cloud Engineering, SaaS Operations, Platform Engineering, NOC, and incident management teams across all regions.
  • Ensure effective 24/7 operational coverage, escalation paths, and on-call models.
  • Deliver against SLAs, monitor performance trends, and drive corrective actions.
  • Lead major incident response, post-incident reviews, and root cause remediation.
  • Oversee cloud deployment and management with a focus on cost efficiency, availability, and stability.
  • Implement and improve operational processes such as change management, release readiness, capacity planning, and proactive monitoring.
  • Drive automation and tooling improvements to reduce manual effort, operational risk, and time to resolution.
  • Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact.
  • Partner with Engineering, Product Management, Security, Customer Support, Customer Success, Finance, Procurement, and Compliance stakeholders.

Requirements

  • 15+ years of experience in SaaS, cloud operations, or technology leadership roles with increasing scope.
  • 5+ years leading global operations, SRE, or production support teams in a SaaS environment.
  • Hands-on experience operating large-scale SaaS platforms in AWS; multi-cloud experience is a plus.
  • Strong understanding of SRE, DevOps, ITIL/service management, incident management, and observability practices.
  • Demonstrated experience using generative AI tools such as ChatGPT, Copilot, Claude, or Gemini.
  • Proven ability to operate in complex, high-availability, and high-compliance environments.
  • Experience managing operational budgets, cloud cost controls, and vendor relationships.
  • Demonstrated ability to lead globally distributed teams across multiple geographies.
  • Strong executive communication skills with the ability to translate technical detail into business impact.
  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

Benefits

  • Unlimited PTO for salaried employees.
  • Comprehensive medical, dental, and vision coverage.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) with company match.
  • Volunteer Time Off (VTO).
  • Life and pet insurance.
  • Employee Assistance & Mental Health Programs.
  • Professional coaching and career development.
  • Base salary range of $178,000 to $270,000.

Interested in this position?

Apply directly on the company website

Apply Now

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