RemoteLeaf Logo
Log in Sign up

Technical Customer Success Manager

2 weeks, 5 days ago
Estonia, Latvia, Lithuania, Poland, Portugal
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Influencer Marketing Notion SQL
Apply Now
Modash

Modash

Modash.io is the best influencer marketing platform for high-performing marketing teams, enabling them to find, analyze, and monitor influencers globally for marketing success.

Media
11-50
Founded 2018
$2M raised
View All Jobs 7

Description

  • Manage a portfolio of API customers and own outcomes across onboarding, adoption, renewals, and expansion.
  • Build and maintain success plans with goals, next steps, and regular check-ins for each account.
  • Run customer calls primarily across European time zones and provide ongoing account support.
  • Help customers choose the right API endpoints, integrate Modash correctly, and get to first value quickly.
  • Troubleshoot technical issues and coordinate with Support and Engineering to resolve problems.
  • Own expansion opportunities end to end, from identifying needs to closing upgrades.
  • Own renewals and coordinate invoicing with Finance.
  • Keep account records organized with clear recaps and accurate updates in Vitally.
  • Lead the sales-to-CS handover and set 30–90 day onboarding goals and milestones.
  • Collaborate with Product, Sales, Support, Engineering, and Marketing to represent customer needs internally and create customer-facing resources.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role supporting technical customers.
  • Experience working with B2B SaaS customers and familiarity with APIs, integrations, and data flows.
  • Strong written and verbal communication skills in English.
  • Highly organized with strong follow-through and the ability to manage multiple accounts at once.
  • A proactive, solution-oriented mindset and comfort taking ownership in a fast-moving startup environment.
  • Ability to understand technical systems quickly, even without a coding background.
  • Experience working at a startup or scaleup.
  • Preferred experience with creator data, creator marketing, or the creator economy.
  • Preferred familiarity with CS and billing tools such as Vitally, Intercom, and Stripe.
  • Some coding-related exposure, such as writing small scripts, reading code, or using SQL, is a plus.

Benefits

  • Flexible working hours.
  • Unlimited paid vacation time.
  • Fully remote work from anywhere with a reliable internet connection.
  • Personal development support, including coverage for relevant courses, books, or conferences.
  • High ownership and autonomy with minimal red tape.
  • A supportive team environment with an onboarding buddy to help you ramp up.
  • Automated expansion triggers in the platform to help make the role more efficient.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Twilio

Technical Account Manager

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Technical Account Manager in Colombia to serve as the designated technical support contact for strategic customers, resolve complex issues, and proactively improve customer environments and support processes.

Colombia Full-time Mid Level Technical Account Manager
C# Java JavaScript JIRA Node.js PHP Python React REST API TCP/IP Twilio WebRTC
12 hours, 46 minutes ago
Marqeta

Technical Success Manager

Marqeta 251-1K Diversified Financial Services

Marqeta is hiring a Technical Success Manager to remotely support the implementation of its card issuing and payments platform for new customers across Ontario or British Columbia, Canada.

Canada Full-time Senior Technical Account Manager Technical Support Engineer
$95k-$118k
Datadog JSON REST API SFTP SQL
13 hours, 1 minute ago
Megaport

Technical Account Manager

Megaport 251-1K Diversified Telecommunication Services

Megaport is hiring a Technical Account Manager to support strategic enterprise customers and partners with premium post-sales technical guidance, incident support, and partner enablement across its global Network as a Service platform.

Germany Full-time Senior Technical Account Manager
Terraform
13 hours, 1 minute ago
Redox

Sr. Technical Account Executive (TAE)

Redox 51-250 Internet Software & Services

Redox is hiring a Technical Account Executive to drive the full sales cycle for healthcare interoperability solutions, combining technical discovery and deal execution for mid-market and enterprise prospects.

United States Full-time Senior Account Executive Technical Account Manager
$115k-$130k
AWS Azure Confluence CRM GCP JIRA OAuth Salesforce TLS
13 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers