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Technical Support Engineer II

2 months ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Java .NET Oracle SQL Server Unix
Apply Now
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised
View All Jobs 20

Description

  • Serve as a subject matter expert for assigned client support needs.
  • Provide in-depth technical expertise on complex projects and develop original solutions.
  • Troubleshoot issues using root cause analysis and deliver workarounds and fixes.
  • Provide technical guidance and best practices for software upgrades, including short-term upgrade project oversight.
  • Act as an escalation point for issues beyond Tier I, Tier II, and Tier III support.
  • Lead advanced technical work to create new troubleshooting processes and technical workarounds.
  • Participate in planning and coordination of new product deployments and enhancement projects.
  • Monitor production system applications and support resolution of high-impact issues for hosted clients.
  • Recreate product defects and collaborate with engineering to scope resolutions for customers.
  • Troubleshoot infrastructure issues across application servers, middleware, networking, databases, and other hardware.
  • Maintain and document client configurations and customizations.

Requirements

  • 5+ years of experience with enterprise software applications in support, development/QA, services, or a similar technical role.
  • Intermediate proficiency with MSSQL.
  • Experience troubleshooting application issues across application server and database layers, OS, security, and authentication layers.
  • Ability to work cross-functionally and collaboratively with multiple stakeholders.
  • Excellent organizational, customer relationship, verbal, and written communication skills.
  • Excellent problem-solving and listening skills.
  • Highly motivated self-starter with a positive attitude.
  • Ability to work independently or in a group and prioritize your own work.
  • Ability to translate technical issues and resolutions for non-technical clients and staff.
  • Experience with .NET or Java/J2EE applications.
  • Experience with application servers such as IIS, Tomcat, WebLogic, or WebSphere.
  • Experience with AppDynamics or similar application monitoring tools.
  • Experience with relational databases including Oracle and/or SQL Server.
  • Experience with performance tuning of applications or databases.
  • Experience with Windows and/or Unix operating systems.
  • SAP Business Objects is a plus.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or relevant experience.

Benefits

  • 100% remote work anywhere in the US.
  • Anticipated pay of $60,000 annually USD.
  • Annual bonus eligibility.
  • Health, dental, and vision insurance.
  • 401(k) with employer match.
  • Unlimited PTO, 11 paid holidays, and 4 paid global wellness days off.
  • STD, LTD, and group life insurance.
  • Paid parental leave.
  • Pet insurance.
  • FSA and HSA options.
  • Employee assistance program.
  • Career advancement and professional development opportunities.
  • LinkedIn Learning access.
  • Employee recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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