Operations Support Associate

1 hour, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised

Description

  • Respond to law firm inquiries via support tickets and phone calls with timely, professional service.
  • Identify, escalate, and help resolve complex client and internal issues.
  • Coordinate operational tasks such as timekeeper management, data entry, and inbox management.
  • Guide law firm contacts through website navigation, invoice formatting requirements, and submission processes.
  • Prioritize daily work according to Quovant methodology and department policies.
  • Use Zendesk or other CRM software to manage support issues and phone calls.
  • Maintain a strong understanding of Quovant services.
  • Cross-train and support other Law Firm Services team members as needed.
  • Support additional projects and initiatives directed by department leadership.

Requirements

  • Minimum of 2 years of experience in a customer support or operational support role.
  • Strong verbal and written communication skills with a professional, client-ready approach.
  • Ability to prioritize competing tasks and adapt in a fast-paced environment.
  • Strong problem-solving and analytical thinking skills.
  • Ability to work effectively in a team environment with a commitment to shared success.
  • Ability to quickly learn proprietary software and adapt to evolving processes.
  • Strong working knowledge of Microsoft Office.
  • Must be organized, detail-oriented, and able to maintain complete confidentiality.
  • Experience with Zendesk or similar CRM/ticketing platforms (preferred).
  • Proficiency with AI-powered tools to support daily operations and enhance productivity (preferred).
  • Prior experience in a Business-to-Business (B2B) services environment (preferred).
  • High school diploma or GED plus a minimum of two years of related experience required; a Bachelor’s degree in Business Administration, Communications, or a related field is desirable.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with employer match.
  • Unlimited PTO, 11 paid holidays, and 4 annual paid global wellness days off.
  • Short-term disability, long-term disability, and group life insurance.
  • Paid parental leave.
  • Pet insurance.
  • FSA and HSA options.
  • Employee Assistance Program.
  • 100% remote work anywhere in the U.S.
  • Career advancement and professional development opportunities.
  • Employee recognition.
  • LinkedIn Learning platform.
  • Anticipated pay range of $40,000 to $42,000 annually USD.

Interested in this position?

Apply directly on the company website

Apply Now

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