EV Site Operations Specialist

1 hour, 39 minutes ago
Full-time
Junior
Customer and Technical Support
TeraWatt Infrastructure

TeraWatt Infrastructure

TeraWatt Infrastructure: Powering the nation's EV fleet with reliable and convenient charging solutions for commercial vehicles, ensuring a permanent transition to vehicle electrification.

Utilities
11-50
$1100M raised

Description

  • Own the day-to-day management of charging and energy assets deployed nationwide.
  • Drive network reliability through a hands-on, technically grounded approach.
  • Deliver responsive, accountable, solutions-oriented customer service to fleet customers.
  • Coordinate facility maintenance with the Facilities Team and follow standardized procedures.
  • Execute and continuously improve team workflows and SOPs.
  • Serve as the subject matter expert for EVSE hardware and software to diagnose and resolve escalated issues.
  • Act as the primary escalation point for the 24/7 Network Ops team.
  • Communicate with EVSE and infrastructure vendors when needed.
  • Respond quickly to site and network performance issues and track/report performance metrics.
  • Collaborate with Site Operations team members to meet SLAs and maintain 99.9% uptime.

Requirements

  • 2–3 years of experience in commercial fleet operations, EV charging network operations, or a related technical field.
  • Familiarity with standard processes, protocols, and systems used to execute network operations functions.
  • Technical understanding of EVSE hardware and software, with the ability to diagnose issues across integrated systems.
  • Experience working in customer support or network operations teams.
  • Experience working with equipment and service vendor support teams.
  • Ability to work effectively in a fast-paced environment.
  • Strong professional communication skills with customers, partners, and vendors.

Benefits

  • $80,000–$90,000 annual base salary.
  • Comprehensive benefits package.
  • Performance-based incentives where applicable.
  • Remote work location.
  • Opportunity to grow with a rapidly expanding company.
  • Inclusive, mission-driven team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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