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Customer Success Engagement Rep

2 hours, 42 minutes ago
Mexico
Full-time
Junior
Business Development
Customer and Technical Support
Salesforce
Apply Now
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised
View All Jobs 10

Description

  • Contact employer groups through high-volume outbound calling to schedule platform demonstrations.
  • Maintain a full onboarding demonstration pipeline by proactively reaching out to new clients.
  • Coordinate onboarding with implementation and account teams to ensure accurate setup and provisioning.
  • Develop working product knowledge and explain or demonstrate high-level use cases.
  • Set up and edit partner portals, including custom branding and required changes.
  • Assist with bulk user and client uploads, technical integrations, and administrative role changes.
  • Collaborate with Customer Support, Account Management, Product, Advisory Services, and Customer Success to share feedback and track platform updates.
  • Record and maintain relevant information in Salesforce and other internal tools.
  • Provide monthly updates on goals, KPIs, and utilization data to managers and clients.

Requirements

  • Position is open only to candidates residing in Mexico.
  • At least one year of experience in customer service, telemarketing, administration, and/or sales preferred.
  • Excellent interpersonal, verbal, and written communication skills, including active listening and adapting to different communication styles.
  • Professional customer service skills and compassion when handling difficult situations.
  • Computer proficiency with Microsoft Office, email, internet, and CRM systems such as Salesforce.
  • Ability to manage a high volume of phone communication.
  • Strong organization and prioritization skills with a sense of urgency.
  • Ability to work independently and collaboratively in a team.
  • Experience with high-volume outbound calling for business generation or awareness-building preferred.
  • Experience with Nooks, Orum, Outreach, SalesLoft, or similar technologies preferred.
  • Experience in insurance, healthcare, or HR technology preferred.
  • Associate degree or equivalent combination of education and experience.

Benefits

  • Inclusive, equal-opportunity workplace committed to diversity.
  • Globally distributed work environment with learning and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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