Customer Service Representative

2 hours, 6 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised

Description

  • Serve as the first point of contact for client and applicant inquiries across phone, email, chat, and the support portal.
  • Gather and assess information to understand issues and determine effective solutions.
  • Research, troubleshoot, and resolve cases within established service-level agreements.
  • Communicate workarounds, next steps, and escalations clearly and professionally.
  • Accurately document client and applicant interactions along with case details.
  • Prioritize and manage cases based on severity and urgency.
  • Meet weekly and monthly customer satisfaction and performance goals.
  • Collaborate with internal teams and products to resolve complex or escalated issues.

Requirements

  • Customer-focused mindset with strong problem-solving skills.
  • Ability to multitask and stay organized in a high-volume environment.
  • Excellent verbal and written communication skills in English; bilingual ability is a plus.
  • Strong time management skills and attention to detail.
  • Comfort working with software tools; technical aptitude or interest is preferred.
  • Proficiency with G Suite, including Gmail, Docs, and Sheets.
  • Experience with Salesforce, Zendesk, or other case management software is a plus.
  • Ability to work independently and as part of a team.
  • Motivation to learn, grow, and contribute to team success.
  • Minimum one-year commitment to the CSR role.
  • High school diploma or equivalent required.
  • Bachelor’s degree or equivalent work experience is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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