Associate Agent (Netherlands - 6 Month Fixed-Term Contract)

6 days, 4 hours ago
Contract
Entry Level
Customer and Technical Support
Mitek Systems

Mitek Systems

Mitek Systems develops and provides mobile capture and identity verification software solutions that enable enterprises to securely verify user identities and facilitate transactions through mobile devices, enhancing customer experiences while preventi...

Communications Equipment
251-1K
Founded 1985

Description

  • Review identity documents for administrative and legal accuracy.
  • Quality-assess images captured by customers to determine usability.
  • Assess whether documents and images are authentic or fraudulent.
  • Check and validate the accuracy of information already present in the system.
  • Extract data from identity documents and input it accurately into company systems.
  • Classify document types and identify key security features.
  • Work to varying service level agreements (SLAs) and performance targets with strict timeframes.
  • Adapt to frequent procedural updates and follow documented processes.

Requirements

  • Eligible to work in the Netherlands.
  • Clean criminal record (DBS check) and clean credit record (e.g., no CCJ or bankruptcy).
  • Three references (employment or academic).
  • Strong IT literacy and accurate typing abilities.
  • Ability to work towards targets and performance metrics and meet SLAs.
  • Availability for rotating 8-hour shifts including some weekends, evenings, and bank holidays.
  • Comfortable adapting to frequent procedural updates and working remotely from a home office.
  • Preferred: previous office/administration or data-entry experience; understanding of GDPR; criminology background; working knowledge of the KYC industry.

Benefits

  • €15 per hour base rate plus premiums for weekends, bank holidays, and hours worked between 22:00–06:00.
  • Remote-first work environment with a home office setup allowance.
  • Healthcare plan options (universal, supplemental, private) depending on country specifics.
  • Retirement/pension contributions and participation in MTK stock plan.
  • Income protection including life-event and disability coverage.
  • Generous paid time off, company holidays, and volunteer time off.
  • Learning and development support including e-learning licenses, tuition reimbursement, and company hackathons.
  • Additional/optional benefits such as pet insurance, identity theft protection, and legal assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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