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Seasonal Print Quality Support Representative - 2026

2 weeks, 2 days ago
United States
Contract
Junior
Customer Support
Quality Assurance and Testing
Photoshop Salesforce Salesforce Lightning
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 13

Description

  • Respond to customer calls, emails, and chats and resolve concerns with accuracy and empathy.
  • Serve as the primary contact for live support, especially phone interactions, and guide customers through the replacement order process.
  • Identify root causes of order issues and provide immediate real-time solutions.
  • Review incoming requests to determine whether issues were caused internally or by customer-driven changes.
  • Open, navigate, proofread, and edit Adobe Illustrator and Photoshop files to diagnose print problems.
  • Work cross-functionally to route customers from general support into the Print Quality queue.
  • Document detailed technical data in Salesforce to track trends and recurring print or design issues.
  • Prepare replacement order requests so the Processing Team can fulfill them without further investigation.
  • Support general customer service tasks during peak seasonal periods.

Requirements

  • Must reside in one of the approved states for seasonal remote work: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • Seasonal availability from September through December 2026.
  • Excellent written and verbal communication skills with the ability to adjust tone for live interactions.
  • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.
  • Experience with Salesforce Lightning and Google Suite.
  • Ability to think critically and solve complex print and design problems quickly.
  • Ability to work effectively in a remote, team-oriented environment and take feedback well.
  • Ability to work a schedule that includes at least one weekend day.

Benefits

  • Remote seasonal role.
  • Hourly compensation of $20.32 for Geo 2 locations.
  • Hourly compensation of $18.65 for Geo 3 locations.
  • Work with a mission-driven creative marketplace focused on design and artists.

Interested in this position?

Apply directly on the company website

Apply Now

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