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Seasonal Personalization & Order Support Representative - 2026

2 hours, 26 minutes ago
United States
Contract
Mid Level
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 11

Description

  • Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
  • Resolve custom product questions, fulfillment challenges, and unique customer concerns without relying on rigid scripts.
  • Use internal knowledge bases to research answers and deliver accurate, elevated service.
  • Navigate CRM, order management, inventory, design-file, and other web-based systems simultaneously.
  • Review custom design files, verify order and inventory information, and process order adaptations.
  • Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
  • Identify operational errors and platform friction points and share improvement insights with Customer Service leadership.
  • Maintain service quality, availability, time-management, and proactive communication standards.
  • Participate in supervisor 1:1s and camera-on video huddles to discuss resolutions and workflow improvements.

Requirements

  • Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • Bachelor’s degree or equivalent work experience.
  • Effective verbal and written English communication skills.
  • Experience serving high-end customers and owning complex problem resolution.
  • Experience handling inbound contact volumes and working with contact queues.
  • Experience with design-related work or fulfillment, including photo printing and design files.
  • Excellent written communication skills, including creating customized professional responses.
  • High attention to detail, organization, and ability to continuously context-switch across platforms.
  • Experience with omni-channel CRM platforms such as Salesforce or Zendesk, with the ability to learn unfamiliar technologies quickly.
  • Availability for a set schedule including evenings and weekends; design or technical problem-solving experience is preferred.

Benefits

  • Remote seasonal role running from September through December 2026.
  • Hourly pay of $19.19 in designated Geo 2 metropolitan areas.
  • Hourly pay of $17.62 in other eligible locations.
  • Set schedule within Minted’s seven-day operating hours.
  • Small-team environment with supervisor support, regular live huddles, 1:1 check-ins, and leadership visibility.

Interested in this position?

Apply directly on the company website

Apply Now

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