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Care Advocate

2 hours, 24 minutes ago
Anywhere
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Seven Starling

Seven Starling

Seven Starling is a digital maternal mental health clinic that offers comprehensive online care for common perinatal mood disorders like postpartum depression and anxiety. Their next-generation membership supports parents through pregnancy and early pa...

Health Care Providers & Services
11-50
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Description

  • Serve as the primary contact for patients and providers, addressing questions and concerns empathetically.
  • Schedule and reschedule appointments, resolve conflicts, and optimize schedules.
  • Maintain accurate, up-to-date patient records in compliance with privacy regulations.
  • Resolve patient and provider issues, escalating complex concerns when necessary.
  • Analyze support data and trends to share patient insights with internal teams.
  • Explain healthcare procedures, insurance processes, and available resources.
  • Coordinate follow-up appointments, outside referrals, and communication with other providers.
  • Collaborate with clinical and administrative teams to ensure seamless care.
  • Participate in training and recommend updates to operational processes.

Requirements

  • 1–2 years of experience in patient support, customer service, or a healthcare-related role.
  • Experience working in a remote environment.
  • Strong organizational, multitasking, and attention-to-detail skills in high-volume settings.
  • Excellent written and verbal communication skills with patients, families, and healthcare professionals.
  • Ability to handle sensitive information confidentially and professionally.
  • Proficiency with standard office applications, including Google Suite.
  • Demonstrated problem-solving skills and a proactive approach to patient support.
  • High school diploma or equivalent; healthcare administration coursework is a plus.

Benefits

  • Competitive paid time off.
  • Parental leave and return-to-work policy.
  • One-time work-from-home enhancement stipend.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Annual wellness benefits stipend.
  • Annual professional development stipend.
  • Virtual team events.

Interested in this position?

Apply directly on the company website

Apply Now

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