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Customer Service Representative - Print Production - 2026

3 weeks, 6 days ago
United States
Contract
Junior
Customer Support
Design and User Experience
Photoshop Salesforce Salesforce Lightning
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 13

Description

  • Respond to customer calls, emails, and chats and resolve concerns with empathy and accuracy.
  • Act as the primary live-contact expert for print quality and replacement order issues, with a focus on phone support.
  • Diagnose root causes of order problems and create replacement orders in real time.
  • Review incoming cases to determine whether issues are internal errors or customer-driven changes.
  • Open, navigate, proofread, and edit Adobe Illustrator and Photoshop files to troubleshoot print and design issues.
  • Document technical details and trends in Salesforce to support issue tracking and analysis.
  • Coordinate cross-functionally to hand off customers from general support to the Print Quality queue.
  • Prepare accurate replacement order requests so the Processing Team can fulfill them without additional investigation.
  • Support general customer service tasks during peak seasonal periods.

Requirements

  • Must reside in one of the specified states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • This is a remote seasonal role from September through December 2026.
  • Excellent written and verbal communication skills with the ability to adjust tone for live interactions.
  • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.
  • Experience with Salesforce Lightning and Google Suite.
  • Ability to think critically and solve complex print and design problems quickly.
  • Ability to work effectively in a remote, team-oriented environment and receive feedback well.
  • Ability to work a schedule that includes at least one weekend day.
  • Comfort prioritizing multiple tasks in a fast-paced, high-volume environment.
  • Experience handling live customer interactions and troubleshooting errors in real time.

Benefits

  • Remote seasonal role.
  • Competitive hourly pay of $20.32/hr in Geo 2 locations.
  • Competitive hourly pay of $18.65/hr in Geo 3 locations.
  • Opportunity to work on a high-impact, customer-facing seasonal team.

Interested in this position?

Apply directly on the company website

Apply Now

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