RemoteLeaf Logo
Log in Sign up

VIP Account Specialist - German Speaking

7 hours, 30 minutes ago
Ukraine
Full-time
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now

Mint Group

View All Jobs 11

Description

  • Manage and develop a portfolio of VIP players through personalized, long-term communication.
  • Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels.
  • Monitor player activity, deposits, engagement, and wagering to identify retention and growth opportunities.
  • Reactivate inactive players using approved retention and win-back strategies.
  • Create tailored offers, bonuses, cashback, free spins, rewards, gifts, and campaigns within approved budgets.
  • Manage daily VIP workflows, respond to player requests, and maintain a high standard of personalized service.
  • Track GGR, deposits, ARPPU, churn, and conversion metrics and apply insights to account strategies.
  • Maintain accurate player profiles, communication histories, and activity notes in the CRM.
  • Collaborate with Support, Payments, Risk, Fraud, and Team Leads to resolve player issues.
  • Escalate responsible gambling, AML, KYC, fraud, and other compliance concerns in line with procedures.

Requirements

  • At least 1 year of experience in VIP account management, iGaming retention, high-touch sales, or a similar customer-facing role.
  • Experience in online iGaming or another digital business focused on retention, revenue growth, and customer lifetime value.
  • German language proficiency at Upper-Intermediate (B2) level or higher, written and spoken.
  • English language proficiency at Upper-Intermediate (B2) level or higher for internal collaboration.
  • Understanding of GGR, ARPPU, deposit activity, churn, conversion, and player-value metrics.
  • Excellent communication and relationship-building skills across calls, messaging platforms, email, and live chat.
  • Ability to manage multiple player accounts while maintaining high-quality, personalized communication.
  • Strong customer orientation, commercial mindset, and focus on measurable results.
  • Analytical, proactive, organized, and effective approach in a fast-paced environment.
  • Ability to quickly learn new platforms, CRM systems, and internal tools.

Benefits

  • Remote work options from anywhere in the world.
  • Flexible working hours.
  • Corporate English-speaking club with regular practice and guidance.
  • Friendly, supportive corporate culture.
  • Career advancement opportunities as the company grows.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nova 401

Team Leader

Nova 401 51-200 Capital Markets

AFS is seeking a Client Relations Team Leader to manage a team and client portfolio, driving service quality, team performance, and firm goals in retirement-plan consulting.

United States Full-time Lead Account Manager
$80k-$120k
4 hours, 30 minutes ago
Nova 401

Tax-Exempt Account Manager

Nova 401 51-200 Capital Markets

Nova 401(k) Associates is hiring a fully remote DC Account Manager to manage 401(k) and tax-exempt retirement plan accounts while providing consultative service to clients and advisors.

United States Full-time Senior Account Manager
$70k-$100k
4 hours, 30 minutes ago
Nova 401

Special Projects Account Manager

Nova 401 51-200 Capital Markets

Nova 401(k) Associates is hiring a remote Special Projects Team Account Manager to guide clients through outstanding prior-year 401(k) plan administration and compliance work.

United States Full-time Lead Account Manager
$90k-$125k
4 hours, 30 minutes ago
Nova 401

Senior Defined Contribution Account Manager

Nova 401 51-200 Capital Markets

Nova 401(k) Associates is hiring a fully remote Senior Defined Contribution Account Manager to manage complex 401(k) plans, strengthen client and advisor relationships, and provide expert plan administration support.

United States Full-time Lead Account Manager
$100k-$125k
4 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers