Customer Support Specialist - Freelance AI Trainer

4 hours, 5 minutes ago
Part-time
Junior
Customer and Technical Support
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios.
  • Create autopay and payment setup scenarios with intentional error conditions.
  • Build card replacement and fraud claim scenarios that test card-block urgency and disputes handoff.
  • Author account closure scenarios that test retention-offer eligibility and pending-transaction checks.
  • Review responses for factual accuracy, empathy, and appropriate tone across voice and chat channels.
  • Identify whether a situation falls within servicing scope and which policy or fee schedule rule applies.
  • Capture intake information accurately and ensure clean escalation or handoff when needed.

Requirements

  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of experience in customer service, banking, retail, or financial services.
  • Current or recent experience in customer service, support, banking, financial roles, or adjacent roles.
  • Strong routing judgment and the ability to read fee schedules or policy documents to determine the applicable rule.
  • QA analyst, call-center trainer, or conversation designer experience is a strong plus.
  • Strong written English proficiency at C1 level or above.
  • Applicants should submit a CV in English and indicate their English proficiency level.
  • Open to part-time, project-based, non-permanent work.

Benefits

  • Up to $60 per hour equivalent, depending on level and pace of contribution.
  • Project-based work with compensation that varies by project scope and complexity.
  • Estimated workload of around 10–20 hours per week during active project phases.

Interested in this position?

Apply directly on the company website

Apply Now

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