RemoteLeaf Logo
Log in Sign up

Customer Support Specialist - Freelance AI Trainer

15 hours, 13 minutes ago
United States
Part-time
Junior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Apply Now
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services
View All Jobs 224

Description

  • Design and evaluate fee inquiry and statement clarification scenarios to verify fee amounts and distinguish routine service questions from fraud claims.
  • Create autopay and payment setup scenarios with deliberate edge cases such as incorrect payees, insufficient funds, wrong draft dates, and missing confirmation steps.
  • Build card replacement and fraud claim scenarios that test card-block urgency, fraud-signal recognition, intake capture, and handoff to the disputes team.
  • Author account closure scenarios that assess retention-offer eligibility logic and pending-transaction checks.
  • Grade responses for factual accuracy, empathy, conversational tone, and clarity across voice and chat channels.
  • Follow project-based workflows from qualification through task completion and payment.
  • Work on tasks during active project phases for an estimated 10–20 hours per week.

Requirements

  • Submit your CV in English and indicate your level of English proficiency.
  • This is project-based, non-permanent work rather than full-time employment.
  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Strong routing judgment to determine what is and is not within servicing scope.
  • Ability to read fee schedules or policy documents and apply the correct rule to a situation.
  • QA analyst, call-center trainer, or conversation designer background is a strong plus.
  • Strong written English at C1+ level.

Benefits

  • Earn up to $60 per hour equivalent, depending on level and pace of contribution.
  • Project-based opportunity with flexible participation rather than permanent employment.
  • Estimated workload of around 10–20 hours per week during active project phases.
  • Compensation may vary by project based on scope, complexity, and expertise required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

Czech Speaking Customer Support For Booking.com - Work and Live in Athens

Mercier Consultancy Professional Services

Booking.com is hiring Czech Speaking Customer Support Representatives in Athens, Greece to support travelers with booking-related inquiries and issues across its platform.

Portugal Slovakia Bulgaria Spain Czech Republic Greece Full-time Entry Level Customer Support
15 hours, 13 minutes ago
Booksy

Senior AI Business Analyst (6 months FTC) (m/f/d)

Booksy 251-1K Diversified Consumer Services

Booksy is seeking a Senior AI Business Analyst to help lead its global AI transformation program by mapping current operations, identifying high-value AI opportunities, and turning them into scalable workflows.

Poland Spain United Kingdom Contract Senior AI (Artificial Intelligence) Project Manager
Generative AI LLM
15 hours, 13 minutes ago
Mercier Consultancy

Italian Platform Content Reviewer for Trust and Safety | Live in Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring an Italian-speaking Content Moderator in Greece to review user-generated content and help maintain a safe, respectful online platform.

Greece Portugal Italy Full-time Entry Level Customer Support
15 hours, 13 minutes ago
Reworks Solutions

Admissions Clerk

Reworks Solutions Internet Software & Services

ReWorks Solutions is hiring a remote Admissions Clerk in South Africa to manage patient intake, scheduling, and admissions coordination for its healthcare team.

South Africa Full-time Junior Customer Support Operations Specialist
HIPAA
15 hours, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers