Clinical Systems Specialist

2 hours, 44 minutes ago
Full-time
Mid Level
Customer and Technical Support
Midi Health

Midi Health

Midi Health is a virtual care clinic specializing in perimenopause and menopause, offering expert care for women 40+. They provide insurance-covered services with no membership fees or hidden costs. Their experienced clinicians offer personalized treat...

Health Care Providers & Services
11-50
Founded 2021
$53M raised

Description

  • Manage user lifecycle processes across systems, including account creation, permissions provisioning, and deactivation.
  • Collaborate with clinical and IT teams to identify EHR optimization opportunities and recommend workflow improvements.
  • Customize EHR documentation tools such as document accelerators, encounter plans, order sets, and text macros.
  • Use EHR usage analytics to inform optimization efforts and identify training needs.
  • Develop and deliver training programs for new users, system upgrades, and workflow enhancements.
  • Create training materials, job aids, quick-reference guides, and e-learning content.
  • Conduct one-on-one and group training sessions and provide post-training support.
  • Serve as a point of contact for clinicians needing help with documentation, workflow, or EHR navigation.
  • Participate in go-lives, system upgrades, major EHR projects, and change validation/testing.
  • Monitor Slack channels and ticketing queues, troubleshoot issues, route complex cases, and communicate updates and resources.

Requirements

  • Bachelor’s degree in healthcare or a related field preferred.
  • Highly proficient in the AthenaOne EHR system, including reporting and optimization tools.
  • Demonstrated experience delivering training across clinical departments and roles.
  • Strong ability to explain complex concepts simply and teach users with different skill levels.
  • Ability to identify process inefficiencies and system functionality improvements.
  • Strong collaboration skills for working with product, clinical operations, Learning & Development, and IT teams.
  • Patience, a service-oriented mindset, and comfort answering questions from frontline staff and clinicians.
  • Ability to work in a fast-paced, constantly evolving environment.
  • Experience supporting EHR go-lives, upgrades, or related projects is preferred.
  • Must be authorized to work in the United States without current or future visa sponsorship.

Benefits

  • Salary range of $80,000–$100,000, depending on experience, location, and other factors.
  • Equal Opportunity Employer commitment with fair, objective pay equity practices.
  • Opportunity to work on high-impact EHR optimization and cross-functional initiatives.
  • Fast-paced environment with immediate impact and broad exposure across departments.

Interested in this position?

Apply directly on the company website

Apply Now

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