Patient Service Representative

1 hour, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Metro Vein Centers

Metro Vein Centers

Metro Vein Centers specializes in providing advanced, minimally invasive treatments for varicose and spider veins, ensuring personalized care from board-certified specialists to help patients regain healthy and attractive legs.

Health Care Providers & Services
51-250
Founded 2008

Description

  • Greet and check in patients in person and over the phone.
  • Answer phones and assist with appointment scheduling, rescheduling, and confirmation.
  • Verify insurance eligibility, benefits, and patient demographic information.
  • Collect copays, coinsurance, balances, and required patient documentation.
  • Manage EMR scheduling and maintain accurate patient records.
  • Scan documentation into the EMR system.
  • Support clinic flow and communication between providers, patients, and clinical teams.
  • Assist patients with billing questions, referrals, and appointment updates.
  • De-escalate patient or scheduling concerns with professionalism and empathy.
  • Maintain a clean, organized, and welcoming front desk area.

Requirements

  • High school diploma or equivalent required.
  • 2+ years of customer service experience required.
  • Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred.
  • Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred.
  • Strong customer service and communication skills in a patient-facing environment.
  • Ability to multitask across phones, scheduling, check-in, and administrative tasks.
  • Comfort working in a fast-paced outpatient medical office or clinic setting.
  • Strong attention to detail and accuracy when handling patient information and scheduling.
  • Comfortable using EMR systems, scheduling platforms, and healthcare technology.
  • Bilingual English/Spanish skills are strongly preferred.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off (PTO) plus paid company holidays.
  • Company-paid life insurance.
  • Short-term disability insurance.
  • Employee Assistance Program (EAP).
  • Career growth and development opportunities.
  • Quarterly performance bonuses up to $1,500.
  • Competitive base compensation based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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