Service Coordinator

1 hour, 3 minutes ago
Full-time
Junior
Project and Program Management
Meteor Education

Meteor Education

Meteor Education specializes in creating modern and flexible learning environments by collaborating with educational professionals to design, install, and optimize spaces that enhance teaching and learning, ultimately driving student achievement.

Diversified Consumer Services
51-250
Founded 1967

Description

  • Manage the collection, processing, tracking, and resolution of service issues related to project execution.
  • Develop, implement, and maintain standard procedures for receiving, tracking, and evaluating service requests.
  • Process service requests from Project Managers, Sales, customers, and other stakeholders accurately and within service standards.
  • Issue purchase orders and support service process training for team members.
  • Notify manufacturers of product defects or damages and coordinate replacement parts or units.
  • Oversee service system workflows and ensure consistent execution by the team.
  • Maintain a companywide service log with visibility into all open projects.
  • Compile, analyze, and report service data, including open issues and items over 30 days.
  • Serve as the primary vendor contact for service-related matters and negotiate replacements or escalations as needed.
  • Work with internal teams to ensure freight claims are submitted within required carrier deadlines.

Requirements

  • Associate degree or equivalent professional experience required; bachelor’s degree preferred.
  • 2–5 years of experience in service coordination, vendor management, or related operations roles.
  • Strong understanding of project management principles, including scope, scheduling, logistics, risk management, order management, and project administration.
  • Experience with Salesforce and NetSuite preferred.
  • Excellent written and verbal communication skills.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and critical thinking skills.
  • Ability to travel for an in-person orientation in Gainesville, FL, 3 to 6 weeks after start date.
  • Must be authorized to work in the United States on a permanent and ongoing basis without sponsorship now or in the future.

Benefits

  • $21.00–$26.00 hourly compensation plus bonus eligibility.
  • Medical, dental, and vision coverage.
  • 100% employer-paid basic life AD&D and short-term disability insurance.
  • 401(k) with matching contributions.
  • Paid time off, 9 company-paid holidays, and 2 volunteer days.
  • Paid parental leave (8 weeks) and primary caregiver leave (40 hours).
  • Flexible spending account and supplemental insurance options.
  • Employee wellness support through employee advocates.

Interested in this position?

Apply directly on the company website

Apply Now

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