Swedish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

1 hour, 56 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support and solutions to Swedish-speaking clients via phone, email, and chat.
  • Resolve customer inquiries efficiently to maintain high satisfaction levels.
  • Document customer interactions accurately in CRM systems.
  • Collaborate with internal teams to handle complex customer issues and deliver effective solutions.
  • Stay informed about products, services, and company policies to provide accurate information.
  • Contribute ideas and feedback to improve customer service processes and the overall customer experience.

Requirements

  • Fluency in Swedish, both written and spoken, is mandatory.
  • Proficiency in English is advantageous.
  • Previous experience in customer service or customer solutions roles is preferred.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Ability to work collaboratively in a team and adapt to a fast-paced work environment.
  • Willingness to relocate to Sofia with paid relocation support.
  • Adaptability to a multicultural workplace and an open-minded approach.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Relocation package with paid relocation support.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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