Spanish-Speaking Cybersecurity Customer Agent - Work In Greece - Paid Relocation

1 hour, 37 minutes ago
Full-time
Junior
Cybersecurity
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide cybersecurity customer support to Spanish-speaking clients via phone, email, and chat.
  • Diagnose, troubleshoot, and resolve security-related issues efficiently.
  • Advise customers on cybersecurity best practices and the effective use of security products.
  • Maintain accurate and detailed records of customer interactions in CRM systems.
  • Collaborate with internal teams to escalate and resolve complex cybersecurity challenges.
  • Stay updated on the latest cybersecurity trends, threats, and solutions.

Requirements

  • Fluency in Spanish, both written and spoken, is required.
  • Proficiency in English is a plus.
  • Experience in customer support or cybersecurity roles is preferred.
  • Strong understanding of cybersecurity concepts and practices.
  • Excellent communication and problem-solving skills with a customer satisfaction focus.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Experience with CRM tools and customer support software.
  • Motivation to learn and grow within the cybersecurity sector.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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