Customer Service Representative (Greek & English)

3 hours, 2 minutes ago
Full-time
Junior
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Handle high volumes of live chat and support tickets across assigned language queues.
  • Identify customer needs and provide timely resolutions that drive satisfaction.
  • Deliver accurate information about platform features, products, and processes.
  • Manage complaints, present solutions and options, and follow up through resolution.
  • Follow communication procedures, guidelines, and internal policies.
  • Collect customer feedback to support workflow and product improvements, including AI bot performance, SOPs, and internal tools.
  • Participate in validation and testing of AI bots, automation workflows, tools, and SOPs as needed.
  • Engage customers proactively to deliver a high-quality support experience.
  • Perform additional tasks assigned by team leaders.

Requirements

  • 1+ years of proven customer-facing experience or experience as a customer service representative.
  • Strong IT proficiency and ability to handle moderately technical customer queries.
  • Exceptional written communication skills and strong active listening ability.
  • Ability to multitask, prioritize, and manage time effectively.
  • Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots.
  • Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus.
  • Knowledge of cryptocurrency or blockchain is a strong advantage.
  • Fluent in both English and Greek.
  • Willingness to work weekends, irregular hours, and night shifts.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on business team needs.
  • Opportunities for career growth and continuous learning.
  • Access to a global, user-centric organization with a flat structure.
  • Chance to work on fast-paced, autonomous projects in an innovative environment.

Interested in this position?

Apply directly on the company website

Apply Now

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