Slovak Speaking Reservations Agent For Booking.com - Work In Greece

51 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist Slovak-speaking customers with accommodation bookings via phone, email, and chat.
  • Provide accurate information about properties, pricing, and Booking.com policies.
  • Handle booking changes, cancellations, and special requests in a professional manner.
  • Resolve customer inquiries and complaints while maintaining a strong focus on satisfaction.
  • Maintain accurate records of customer interactions and reservations in Booking.com's system.
  • Collaborate with team members to ensure high service quality and consistent customer support.

Requirements

  • Fluency in Slovak, both spoken and written, is required.
  • Proficiency in English is an advantage.
  • Previous experience in reservations, customer service, or hospitality is preferred.
  • Strong communication skills with a customer-centric approach.
  • Ability to use online booking systems and CRM systems effectively.
  • Patience and professionalism when handling stressful situations.
  • Willingness to work in Greece; relocation assistance may be available.
  • Ability to work independently and as part of a team.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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