Italian Speaking Zalando Customer Expert - Work Remote In Greece

13 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support in Italian through chat, email, and telephone.
  • Assist customers with online orders, returns, refunds, deliveries, and platform-related questions.
  • Maintain knowledge of Zalando functionality, fashion retail trends, promotions, and logistics updates.
  • Resolve complex customer inquiries while maintaining professional service standards.
  • Collaborate with cross-functional teams to support high customer satisfaction.
  • Identify recurring customer pain points and provide feedback to improve the customer experience.

Requirements

  • Native or fluent spoken and written Italian.
  • Fluent English for communication within the international team.
  • Valid EU passport or work permit.
  • Strong communication and customer service skills.
  • Ability to work effectively in a fast-paced digital environment.
  • Previous customer service or retail experience preferred.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • 13th and 14th salaries.
  • Health insurance coverage.
  • Fully paid training on systems and retail processes.
  • Fully paid relocation package including flight, transfer, and hotel accommodation.
  • Professional development opportunities in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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