German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria

1 day, 11 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary technical contact for business partners using consumer electronics products.
  • Troubleshoot complex hardware and software issues to optimize device performance.
  • Build and maintain technical relationships that support customer satisfaction and product loyalty.
  • Collaborate with cross-functional teams to escalate and resolve documentation and firmware issues.
  • Advise partners on implementing and maintaining new consumer electronics technologies.
  • Document partner interactions and technical resolutions in internal CRM systems.
  • Complete ongoing training to stay current with evolving consumer electronics technologies.

Requirements

  • Native or fluent German, both spoken and written, is required.
  • Professional English proficiency for collaboration in an international team.
  • Valid EU passport.
  • Strong interest in consumer electronics and ability to learn new technical concepts.
  • Excellent communication skills, including the ability to explain technical information clearly.
  • Willingness to relocate to Bulgaria.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance and wellness benefits.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus.
  • €1,500 one-time signing bonus for hires joining the Sofia office.
  • Company events and professional development workshops.

Interested in this position?

Apply directly on the company website

Apply Now

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