German Speaking Pandora Customer Experts - Work Remote In Greece

5 days, 11 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide personalized customer support aligned with Pandora’s luxury brand standards.
  • Handle customer inquiries through phone, email, and chat.
  • Maintain knowledge of Pandora collections, styling trends, and product care.
  • Resolve complex service requests while supporting long-term customer loyalty.
  • Collaborate with internal teams to meet customer expectations.
  • Promote the brand through proactive customer engagement and advocacy.
  • Process orders and update account details accurately in a fast-paced environment.

Requirements

  • Native or fluent German, spoken and written, is mandatory.
  • Valid EU passport or residency permit authorizing work in Greece.
  • Previous high-end retail or luxury-goods customer success experience is preferred.
  • Excellent professional, empathetic, and refined communication skills.
  • Ability to work effectively in a remote environment.
  • Strong commitment to customer satisfaction and appreciation for premium brand storytelling.

Benefits

  • Competitive monthly salary.
  • Two additional annual salaries through 13th and 14th salary bonuses.
  • Fully paid product and customer-excellence training.
  • Health insurance coverage.
  • Fully paid relocation package, including flight, transfer, and initial hotel accommodation.
  • Monthly performance bonus based on service-quality metrics.
  • Professional development opportunities within the global luxury-goods network.

Interested in this position?

Apply directly on the company website

Apply Now

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