Member Experience Representative (Arizona, Texas or Georgia)

3 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Build member relationships and identify opportunities to refer credit union products and services.
  • Provide service through calls, chats, secured messaging, and other department channels.
  • Educate members on online banking, BillPay, Zelle, and other digital self-service options.
  • Assist with account, product, service, and online banking inquiries.
  • Resolve member issues, including fraud prevention, operational concerns, and digital-service problems.
  • Process member transactions accurately through online banking and other digital channels.
  • Follow credit union policies and procedures, including digital banking requirements.
  • Promote credit union products, services, and digital self-service options.
  • Complete ongoing training on products, services, digital tools, and referrals.

Requirements

  • High school diploma or equivalent; related work experience or a college degree preferred.
  • At least 2 years of experience at a full-service financial institution or in a related field.
  • Knowledge of credit union products, services, procedures, guidelines, and field-of-membership requirements.
  • Working knowledge of regulations applicable to the role.
  • Effective communication skills with diverse audiences and organizational levels.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Prior experience with Symitar for Windows (Episys) highly preferred.
  • Must reside in Georgia or Texas.

Benefits

  • Remote work position.
  • California target pay range of $25.76–$32.20 per hour; compensation outside California may vary by location.
  • Opportunities for ongoing professional training and development.

Interested in this position?

Apply directly on the company website

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