German Speaking Customer Support For Booking.com - Paid Relocation To Athens

23 hours, 38 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to German-speaking clients via phone, email, and chat.
  • Handle inquiries related to bookings, cancellations, payments, and general service issues.
  • Resolve customer complaints and issues promptly to maintain customer satisfaction.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with internal teams and stakeholders to deliver effective solutions.
  • Stay informed about Booking.com products, policies, and industry trends.
  • Support continuous service quality improvement through thorough case handling and documentation.

Requirements

  • Fluency in German, both written and spoken, is essential.
  • Proficiency in English is an advantage.
  • No prior experience is required; willingness to learn is important.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Strong problem-solving abilities and the capacity to work well under pressure.
  • Familiarity with customer service software and CRM systems is a plus.
  • Willingness to relocate to Athens, Greece with support provided.
  • Ability to work independently and as part of a team.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Fully paid training.
  • Airport pick-up on arrival.
  • Two extra salaries per year.
  • Health insurance.
  • Continuous support before and during the stay in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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